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The Google Play Store is a simple application that comes pre-installed on your Android phone. It lets you access a marketplace with millions of apps and games that you can download on your device with just a few taps. The app itself works reliably well for the most part, but there are times when it starts to go wonky. You may notice occasional hiccups during which the Play Store takes forever to download or even load listings. It's particularly annoying when you're trying to download something important, and it keeps loading or throws an error message.

These occasional Play Store crashes and problems aren't exclusive to a particular make or model of smartphone, though. They can happen even on the best phones out there, so I'd say it's just as big of a problem on the best Android phones as it is on a budget Android device. If you find yourself in a situation in which the Play Store bugs out, and you don't know how to fix it, then you can try some of the fixes I've highlighted below to fix the common Google Play Store problems.

I used a Google Pixel 7 running Android 13 to capture the screenshots and highlight the steps in this tutorial. You may find some of these options and menu items in slightly different locations depending on your phone and the Android version it's running.

It's probably not you, it's the Play Store

The first thing you need to do is check if the Google Play Store itself is causing issues for everyone across the globe or in your region. It's always good to ensure that, so you don't end up wasting all your time and energy trying to fix a problem that you can't fix from your end. I recommend looking up websites like Down Detector to see if others are reporting issues too. If you see a spike in reports in your region, then it's better to wait until they're resolved. The folks over at Google are usually quick to respond and fix server-side issues, so you're probably not going to face a huge downtime.

Check your Wi-Fi or mobile data connection

It's also important to ensure that you're connected to a strong and reliable network with access to the internet. If you are on Wi-Fi, you can see your connection strength in your device’s settings or by looking at the top status bar. You can also try loading websites using your preferred browser or test your internet speed.

Here's how you can check the strength of your Wi-Fi connection:

  1. Open Settings.
  2. Go to Network & Internet.
  3. Select the Internet menu and see if you are connected to a Wi-Fi network.
  4. If you are connected, you can tap on the Wi-Fi name and see the signal strength.adasd

You can also use your mobile data to download applications from the Play Store but keep in mind this will likely count toward your monthly data allowance. Once you have confirmed that your data connection is active and that you've allowed downloads over mobile data, try downloading again.

Here's how to allow the Google Play Store to download and update apps over mobile data:

  1. Open the Play Store and open the menu by tapping on your profile image at the top right.
  2. Go to Settings > Network preferences > App download preference.
  3. Select Over any network.
  4. Try downloading again and see if it resumes.

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Restart your device

If you continue to have issues with a stable and reliable connection, then you may have to restart your device. As cliché as it sounds, a simple restart often fixes most issues, so I'd say it’s worth giving a try.

Clear the Play Store application cache and data

If none of the above steps help solve your problem, you can try clearing the cache and app data. This is known to solve most problems, especially if it’s related to downloading and loading large files or multiple contents. Here's how you can do it:

  1. Head to Settings and select Apps.
  2. Now, locate the Google Play Store option on this page and select it to open the app info page.
  3. Select Storage & cache, and tap on Clear storage and Clear cache options.
  4. Go back to the Play Store and try downloading again.

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Uninstall and reinstall Play Store and Play Service updates

If none of the options have worked up to this point, you can try uninstalling and reinstalling the Google Play Store itself.

  1. Head to Settings and select Apps.
  2. Now, locate Google Play Store on this page and tap on it open the App info page
  3. Tap the three-dot menu icon in the top right corner and select Uninstall updates.
  4. Select OK when prompted to replace the app with the factory version.
  5. Repeat the same steps for Google Play Services, and try downloading the apps again.

For good measure, it is recommended that you restart your phone at this point and install any and all updates after booting the device.

Check for Android system updates

If you're still not able to download anything, then you should check if your device has any updates or security patches available. Updates and security patches can sometimes help solve the most common problems, so it's worth giving a shot. Here's how to check for updates:

  1. Go to Settings > System > System update.
  2. Click the Check for update button to double-check for any updates. ​​​​

Remove and add your Google Account again

Another step is to remove and add your Google account to the device again. It is, however, recommended that you back up your account before trying this fix to ensure everything is saved to the cloud. This will prevent any accidental data loss during the process.

Here's how to remove your Google account:

  1. Head to Settings and select Passwords & accounts.
  2. Select the account that you want to remove, and tap Remove account.
  3. If required, enter your device’s PIN or password.

Here's how you can add your Google account:

  1. Head to Settings.
  2. Tap on Passwords & accounts and scroll down till you see the option to add a new account.
  3. Select that and hit Google.
  4. Follow the instructions.
  5. Open the Google Play Store and select your account in the top right corner.

You can now try downloading or updating an app from the Google Play Store once again to see if it works.

Common Play Store problems: Final thoughts

I hope you are able to get the Google Play Store up and running using one of the fixes mentioned above. Alternatively, you can also try some other easier fixes like force closing the Play Store, turning off VPN, and more. The Play Store, as I mentioned earlier, works very well for the most part, and the occasional bugs are mostly due to some connectivity hiccups.